:root{--bg:#F8F3E9;--ink:#141414;--muted:#6b6660;--red:#8C3F3C;--line:#E3DCCF;--card:#fff;--wa:#25D366;--ok:#2e7d50;--soft-red:#F3E4E2;--soft-ok:#E5F1E8}
*{box-sizing:border-box;margin:0;padding:0}
html,body{background:var(--bg);color:var(--ink);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px;-webkit-font-smoothing:antialiased}
a{color:inherit}
.wrap{max-width:1080px;margin:0 auto;padding:20px 16px}
.logo{height:34px;display:block}
.eb{color:var(--red);font-weight:700;font-size:12px;letter-spacing:.24em;text-transform:uppercase}
h1{font-size:clamp(38px,8vw,64px);line-height:1;letter-spacing:-.035em;font-weight:800}
h1 em{font-style:normal;color:var(--red)}
h2{font-size:clamp(26px,5vw,36px);letter-spacing:-.02em;font-weight:800}
.lead-p{color:var(--muted);font-size:18px;line-height:1.45}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:48px;padding:0 18px;border-radius:14px;border:0;font:inherit;font-weight:700;cursor:pointer;text-decoration:none}
.btn-red{background:var(--red);color:#fff}
.btn-wa{background:var(--wa);color:#fff}
.btn-mail{background:var(--ink);color:#fff}
.btn-ghost{background:transparent;border:1.5px solid var(--line);color:var(--ink)}
.field{flex:1;min-height:48px;border:1.5px solid var(--line);background:#fff;border-radius:14px;padding:0 14px;font:inherit;font-size:16px}
.err{color:var(--red);font-weight:700;font-size:14px;margin-top:8px}
/* landing */
.hero{display:grid;gap:32px;align-items:center;padding:28px 0 48px}
.hero form{display:flex;gap:8px;margin-top:22px;max-width:440px}
.phone{width:280px;margin:0 auto;border:9px solid var(--ink);border-radius:36px;background:var(--bg);padding:14px 10px;box-shadow:0 30px 60px rgba(60,40,20,.12)}
.phone .row{background:#fff;border-radius:14px;padding:10px;display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:13px}
.phone .row b{display:block;font-size:14px}
.phone .row small{color:var(--muted)}
.steps{display:grid;gap:12px;margin-top:18px}
.step{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:18px}
.step b{display:block;font-size:18px;margin:6px 0 4px}
.step span{color:var(--red);font-weight:800}
section{padding:36px 0;border-top:1px solid var(--line)}
.src{color:var(--muted);font-size:13px;margin-top:8px}
footer{color:var(--muted);font-size:13px;padding:28px 0}
@media (min-width:900px){.hero{grid-template-columns:1.2fr 1fr;padding:56px 0 72px}.steps{grid-template-columns:repeat(3,1fr)}}
/* app */
.top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px}
.top h1{font-size:26px}
.pills{display:flex;gap:8px;padding:0 16px 12px;overflow-x:auto}
.pill{min-height:40px;padding:0 14px;border-radius:999px;border:1.5px solid var(--line);background:#fff;font:inherit;font-size:15px;font-weight:700;white-space:nowrap;cursor:pointer}
.pill.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.list{padding:0 12px 24px}
.item{background:#fff;border-radius:18px;padding:14px;display:flex;align-items:center;gap:10px;margin-bottom:10px;cursor:pointer;border:2px solid transparent}
.item.sel{border-color:var(--red)}
.item .who{flex:1;min-width:0}
.item .who b{display:block;font-size:17px}
.item .who small{display:block;color:var(--muted);font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item.done{opacity:.55}
.chip{display:inline-block;margin-top:6px;font-size:13px;font-weight:700;padding:3px 9px;border-radius:999px;background:var(--soft-red);color:var(--red)}
.chip.ok{background:var(--soft-ok);color:var(--ok)}
.chip.late{background:var(--red);color:#fff}
.detail{padding:16px}
.card{background:#fff;border-radius:22px;padding:18px}
.card h2{font-size:28px;margin:6px 0 2px}
.answers{display:flex;flex-wrap:wrap;gap:6px;margin:14px 0}
.answers span{background:var(--bg);border-radius:10px;padding:6px 10px;font-size:15px}
.answers em{font-style:normal;color:var(--muted)}
.bubble{background:#E7F7EC;border-radius:16px;padding:14px;font-size:16px;line-height:1.45;color:#1d3a27;white-space:pre-wrap}
.bubble.loading{color:var(--muted)}
.big{width:100%;min-height:56px;font-size:18px;margin-top:12px}
.states{display:flex;flex-wrap:wrap;gap:6px;margin-top:16px}
.states .pill{min-height:44px}
.contact-line{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:12px 0;border-top:1px solid var(--line);font-size:16px}
.nav{display:flex;justify-content:space-between;margin-top:14px}
.empty{text-align:center;color:var(--muted);padding:40px 16px}
.banner{margin:0 16px 12px;padding:10px 12px;border-radius:12px;background:var(--soft-red);color:var(--red);font-size:14px;font-weight:700}
@media (min-width:900px){
  .app{display:grid;grid-template-columns:420px 1fr;max-width:1200px;margin:0 auto}
  .app .side{height:100vh;overflow:auto;border-right:1px solid var(--line)}
  .app .main{height:100vh;overflow:auto}
  .back{display:none}
}